Legal & GDPR Privacy Notice

 

 

  1. Formal Details
  2. Disclaimer
  3. Copyright Notice
  4. Privacy Policy
  5. Use of Personal Information
  6. User Consent
  7. Cookies Policy
  8. How We Collect Your Information
  9. What Information We Collect About You
  10. How We Will Communicate With You
  11. Who We Share Data With and How Long We Keep Information
  12. What We Will Not Do
  13. Your Rights, The Right To Complain And The Ico
  14. Changes To Our Privacy Notice

 

 

  1. Formal Details

CH Legal is a trading name of CH Legal Ltd. We are a Limited Liability Company registered in England and Wales number 6102465, registered office  Piccadilly Business Centre, Aldow Enterprise Park, Blackett Street, Manchester M12 6AE. We are regulated and authorised by the Solicitors Regulation Authority. www.sra.org.uk/solicitors/code-of-conduct.page

We use the word ”partner” to refer to a member/director of the Company or an employee or consultant of CH Legal Ltd with equivalent standing and qualifications.

This privacy policy explains what personal information we hold about you and how the organisation collects and processes personal information in order to conduct normal business activities as a regulated law firm.

 

 

  1. Disclaimer

 

This website may feature information on particular areas of the law. In such cases it is intended to provide only a general guidance and should not be regarded as personal legal advice. We recommend that full professional legal advice is taken in relation to your particular circumstances. You acknowledge that any reliance on material found on this website will be at your own risk. CH Legal Ltd expressly disclaims liability for any interruptions, restrictions or delays of this website. Access to the site maybe interrupted, restricted or delayed at any time for any reason.

Whilst CH Legal Ltd takes all reasonable steps to ensure the protection of personal information obtained by us, we cannot guarantee the security of any information sent to us on-line as the internet is not a secure medium and should not be used to send confidential or sensitive information.

CH Legal Ltd hereby expressly disclaims all liability whatsoever (including liability for consequential loss or loss of profit) howsoever arising from the use of information contained on this website whether due to inaccuracy, error, omission or any other cause and whether on the part of CH Legal Ltd or its servants, agents or any other person.

Through this website you are able to link to other websites which are not under the control of CH Legal Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

  1. Copyright Notice

 

Copyright subsisting in the contents of this website, including without limitation all trademarks, text, graphics and information, is owned by CH Legal Ltd, save where expressly stated, copying or reproduction of the whole or any part of this website in any form, including electronic media, is expressly prohibited save that you may print or download to a local hard disk extracts for your own personal use, provided that you acknowledge ch-legal.co.uk as the source of the material.

 

 

  1. Privacy Policy

 

We take the confidentiality of your personal data seriously. Please contact CH Legal Ltd on 0161 745 9170 if you have any questions related to our Privacy Policy below.

This Privacy Policy does not apply to personal data provided to CH Legal Ltd by any other means or via any other website. Visitors and users should be aware that if they access other websites not directly affiliated with CH Legal Ltd, using the links provided, these are outside our control. If they provide personal data to other companies, the privacy polices of those companies determine the uses to which that information is put and this Privacy Policy will no longer apply.

The CH Legal Ltd website complies with the principles of the UK Data Protection Bill (Data Protection Act 2018) and EU GDPR laws.

  1. Use of personal information

 

Personal information provided to CH Legal Ltd via ch-legal.co.uk, social media accounts, surveys, events and registration of emails and telephone calls will be used for the purposed outlined at the time of collection or registration. Personal contact data will be collected and processed by CH Legal Ltd for the following purposes:

  • to provide goods and services requested
  • administration
  • statistical analysis of site or channel use
  • marketing, advertising and promotions: including notification of events, workshops and occasionally selected partners according to the preferences you have indicated via the online preference pages

Processing personal data for the above purposes may entail sharing the information with employees, contractors, agents and professional advisors of CH Legal Ltd. However, written agreements exist between CH Legal Ltd and such parties that guard your personal information that prevents it from being disclosed with third parties.

  1. User Consent

 

By providing personal data to CH Legal Ltd, users consent to the use of such data as described in this Privacy Policy.
If you wish to make changes to the personal information CH Legal Ltd hold, or change the way we or sister companies communication with you, you can do so using the methods below.

Making changes to your personal data:

Changes to the details CH Legal Ltd has on you can be made in writing:
CH Legal Ltd

Piccadilly Business Centre  Blackett Street, Manchester M12 6AE

Aldow Enterprise Park

Manchester

M12 6AE

Or by phone: 0161 745 9170

Opting out of electronic direct marketing communications, including email.

CH Legal Ltd give you the opportunity to opt out from all email marketing communications with an unsubscribe link in the emails you receive.

However, should you wish to be unsubscribed from our mailing list, please email info@ch-legal.co.uk to be removed from our direct marketing database.

CH Legal Ltd has a separate Cookies statement. This statement is compliant with the ICO’s recommendations on Cookie use.

  1. Cookies Policy

 

CH Legal Ltd uses cookies which collect data to enable us to improve the content on our website and the advice we provide on certain features that you may find useful.

Cookies are small text files that are transferred to your computer’s hard drive through your web browser to enable us to recognise your computer and help us to track visitors to our site. We use these first-person tracking visitor cookies that enable us to better understand how you use our website during your visit or ‘session’. These session or ‘persistent’ cookies remain in your browser until you delete them or reinstall your browser.

Most web browsers automatically accept cookies but, if you wish, you can set your browser to prevent it from accepting cookies. The ‘help’ portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

The information we collect is not personally identifiable and we do not use third-party cookies to track online activity for advertising or retargeting purposes. We also do not use ‘intrusive’ cookies to link personal information we may have to your browsing behaviour on this website.

For more information about cookies and how to stop cookies being installed, please visit: www.allaboutcookies.org . For more information on cookies and EU cookie law, please visit: www.ico.gov.uk.

 

  1. How We Collect Your Information

CH Legal Ltd collects information from you via a variety of sources, including when:-

  • you request any of our services;
  • you voluntarily complete our customer surveys;
  • you provide feedback or make a complaint;
  • you make an application for employment and become a member of staff;
  • you make an application and become a Board member;

We may collect information when you use our social media sites or websites.

We may receive information about you from third parties including accountants, doctors and other legal professionals.

  1. What Information We Collect About You

The information we require from you as client:

  • Full name (and proof of your identity / photo ID).
  • Date of birth.
  • National Insurance number (your unique identifier).
  • Contact details (phone, e-mail or correspondence address).
  • Details of anyone authorised to act on your behalf if applicable.
  • Banking details for the purpose of financial transactions.
  • Other personal information that will vary on a case by case basis to help us provide you with full legal services.

In addition to holding the above personal data we may also hold sensitive personal data such as gender; ethnicity; religion or other beliefs, sexual orientation, and medical history.

Further, the information we may collect from you includes:

  • Disabilities or vulnerabilities. We use this information to tailor our service to better meet your particular circumstances and needs.
  • Financial information. We may use this to help resolve your legal dispute or query. We may use this to apply for funding on your behalf.
  • Health information when we require this to assist with the legal matter for which we are instructed (for example health records are obtained with respect to clinical negligence and personal injury claims).
  • Photo ID, bank statements, payslips or income details when we require this information for processing a house sale or purchase. We may also require this information to satisfy our obligations under the money laundering regulations.

If you do not provide the information we need then we may not be able to provide all our services to you, and ultimately we may not be able to accept instructions from you.

CH Legal Ltd may conduct research and statistical analysis to help improve our business processes and the services offered to our customers, as well as to evaluate our performance against other benchmarks. When possible, statistical information is anonymised or pseudonymised.

We hold information in IT systems which may be copied for testing, backup, archiving and disaster recovery purposes. All data is held within the UK.

  1. How We Will Communicate With You

CH Legal Ltd needs to communicate with our customers and this will usually be in writing or by telephone, but is more commonly becoming electronic and paperless. We are moving many of our services on-line as this is usually more convenient for you and more efficient for us.

CH Legal Ltd will operate an opt-in mechanism for receiving direct marketing. You may remove your consent to receive direct marketing or object about direct marketing to info@ch-legal.co.uk.

We will only discuss or communicate your case details with those named on the retainer agreement between us or those authorised (temporarily or permanently) by you. You can authorise someone temporarily verbally over the phone or permanently in writing.

  1. Who we share data with and how long we keep information

CH Legal Ltd shares limited personal data with our contractors who are carrying out services on our behalf. Our contractors are required to comply with the law and our own Data Processing Agreement and/or our Data Sharing Agreement to ensure data is managed appropriately and for specified purposes.

We may share your information with a language translation service if it is necessary to translate any information into or from a foreign language for you.

CH Legal Ltd may need to share personal information with government departments and agencies, with our regulator and auditors, with utility companies or with other organisations and agencies where we are legally allowed to do so.

Information relating to the retainer will be kept for as long as the agreement is active or where money is owed on the account, and for a period not exceeding six years afterwards.

We may also need to share information with other solicitors, agents, mortgage brokers, financial advisors, court agents, surveyors and valuers relating to a property sale.

Where the sharing of personal data and/or sensitive personal data is necessary, we will comply fully with all aspects of the Data Protection Act 2018 and theGeneral Data Protection Regulations (GDPR) 2018.

  1. What We Will Not Do

We will not send you unsolicited marketing material. We will not sell your personal data on to third parties.

We will not pass on your personal data to unrelated third parties unless we are allowed or required to do so by law or we have your explicit permission to do that.

We will not transfer or store your personal data outside of Europe (the European Economic Area) outside of the control of the UK / European regulations.

  1. Your Rights, The Right To Complain And The ICO

 

You have the right to request a copy of the data we hold about you. Please contact info@ch-legal.co.uk if you wish to request access to any of your personal data and we will always endeavour to answer your questions as part of our friendly, helpful service.

Your request must be in writing and also include proof of your identity. We will not normally make a charge for this service and will respond within one month of receiving your request.

It will always help if you can be as specific about what personal data you want to see, what it relates to and within what timeframe, as that will assist our search.

You have the right to correct information that we hold. Please advise us of any changes or corrections by contacting our Customer Services team on 0161 745 9170 or via e-mail to info@ch-legal.co.uk.

You may withdraw your consent to use any information that was previously provided with your consent. Please advise us if you wish to withdraw any consent previously given to info@ch-legal.co.uk.

You also have other rights which can be seen by visiting the Information Commissioner’s Office (ICO) website and reading about Data Protection law at https://ico.org.uk.

You have the right to complain about any matter relating to our service, including how we use your personal data:

  • In the first instance please contact our Customer Services team on 0161 745 9170 or e-mail info@ch-legal.co.uk.
  • If you are still not happy with our service you may complain to the Legal Ombudsman Service at http://www.legalombudsman.org.uk/.
  • If you wish to complain about our use of your personal data you may complain to the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/.
  1. Changes To Our Privacy Notice

Our Privacy Notice is regularly kept up to date and this version was updated on 16 April 2018. The latest full version is always available from our website at www.ch-legal.co.uk/

This notice has been drafted in line with the UK Data Protection Bill (Data Protection Act 2018) and EU GDPR laws.